Bstore Returns
How To Make Your Return or Exchange:
Check Our Conditions
**NOTE: These conditions are for online purchases only.
Before returning an item, please check to see whether it meets the following conditions:
- Items must be returned within 30 days of purchase.
- Items must be unworn or in their original condition.
- Refunds do incur a $13 shipping and handling fee however exchanges are completely free.
- You must provide a copy of your receipt to receive a refund or exchange.
- Items need to be returned in a parcel bag. Please do not stick the returns label to the box. A $15 packaging fee will be deducted from your refund if the shoes are not returned in a parcel bag and in their original packaging.
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FAQ
How do I find my Order Number?
Your order number can be found in your Account Order History, in your Order Confirmation Email, or on your receipt. Don't stress if you can't find it - we are happy to help via online chat, email or phone.
My shoes are faulty or not what I ordered. What should I do?
If you believe you have received the wrong shoes, they are faulty or damaged on arrival, or you otherwise have a problem with your shoes, please contact us before returning your item so we can fix the problem super quick!
Can I return my shoes for an exchange?
Yes! Simply head to our returns portal and follow the steps. Exchanges are free.
I need my exchange ASAP! What is my best option?
The quickest way to get the shoes you need is to return your order for a refund, and jump online and place a new order right away.
What if the shoes I've requested for an exchange aren't available?
If your requested exchange is unavailable when your return is processed, we will issue a refund instead. Please note that this is only applicable to online orders.
Need help from a human?
We'd love to help via online chat, email at happyfeet@bstore.com.au, or phone on 1300 818 849.