Bstore Returns

Holiday Return & Exchange Policy for Online Orders

Shopping silly season? We’ve got you. All orders placed between 2 December 2025 and 24 December 2025 are eligible for return or exchange until 31 January 2026, giving you plenty of time to sort out sizing surprises or gift-giving flops.

Please note: All items are still subject to our standard return and exchange policy, including condition requirements and exclusions.

Holiday Return & Exchange Policy for In-Store Purchases

All in-store purchases completed between 2 December 2025 and 24 December 2025 are eligible for store credit or exchange until 31 January 2026.

Refunds are available within 14 days of purchase. All items are still subject to our standard return and exchange policy, including condition requirements and exclusions.

How To Make Your Return or Exchange:

Return Policy

We accept returns for all online purchases within 30 days of the purchase date. To qualify, items must be unworn, in their original condition, and returned in their original packaging inside a parcel bag. Please avoid attaching the return label directly to the shoebox; a $15 packaging fee will be charged or deducted from refunds if this guideline is not followed.

Full-Priced Items:
Full-priced items can be returned for a refund, store credit, or exchange. Returns will incur a $15.19 shipping and handling fee.

Sale Items:
Sale items are eligible for store credit or exchange only and are subject to terms and conditions.

Final Sale Items:
Final Sale items cannot be returned or exchanged unless faulty.
Final Sale items cannot be refunded for change of mind.

Special Sale Terms & Conditions:
Items purchased during a Special Sale are eligible for exchange only and cannot be refunded unless faulty and are subject to terms and conditions.

Examples of Special Sales: Birthday Sale, Leap Year Flash Sale, Mega Sale Event, Buy 2 or More Pairs & Get 50% Off, End of Season Sale.

What is “Free Returns” Coverage?
When you opt-in for coverage at checkout, your return shipping label is at no extra cost, allowing you to return any item(s)* in your order for a refund, exchange or store credit for FREE.
If you decide not to buy return coverage you can still return your items, but you will be responsible for the cost of the return shipping label. *This does not apply for sale, final sale, and special sale items. All returns are subject to the guidelines outlined in our Return Policy.

Click HERE to start a return.

Store Credit & Exchange

Pop into your nearest Bstore.
Make sure you have proof of purchase with you.
Shoes must be returned in new sellable condition with packaging and box intact.
We do not offer refunds for in-store purchases.
You have 30 days from the date of purchase to either exchange for another style/size or receive a credit note that is valid for 12 months.

Standard Refund, Store Credit & Exchange

Purchased through a marketplace? (Catch, eBay etc.)

Please follow the below link:

Standard Refund, Store Credit & Exchange

For OzSale customers, you will also need to lodge a return with OzSale. This is due to OzSale's return policy, as we cannot refund an order without a return lodge within the OzSale platform also.