How To Make Your Return or Exchange:
Check Our Conditions
Before returning an item, please check to see whether it meets the following conditions:
- Items must be returned within 30 days of purchase.
- Orders placed from Nov 12 2020 until Christmas can be returned until Jan 31 2021.
- Items must be unworn or in their original condition.
- You must provide a copy of your receipt to receive a refund or exchange.
OPTION 1: Return In-Store (WA only)
- Pop into your nearest Bstore.
- Make sure you have proof of purchase with you so our team can process your return.
- If you're returning your item for refund, we may need to transfer the item/s to the warehouse to be processed which can add 1-2 days.
OPTION 2: Via Post
To place an online return, please follow the steps below:
- Complete the Australia Post Returns Portal below. Alternatively, you can access the Returns Portal here.
- Your order number can be found on your confirmation/shipment email.
- A postage label will be sent to your email. You can print this at home, or show the email at your local post office and they can print it for you.
- Please ensure your completed Return Form and proof of purchase are inside your parcel. You can also download the Return Form here.
How do I find my Order Number?
Your order number can be found in your Account Order History, in your Order Confirmation Email, or on your receipt. Don't stress if you can't find it - we are happy to help via online chat, email or phone.
My shoes are faulty or not what I ordered. What should I do?
If you believe you have received the wrong shoes, they are faulty or damaged on arrival, or you otherwise have a problem with your shoes, please contact us before returning your item so we can fix the problem super quick!
Can I return my shoes for an exchange?
Yes! Simply fill out the Return Form and specify the shoes you wish to exchange for. You will be required to cover the cost of returning the shoes, though we will send out your exchange with free express delivery. Any subsequent exchanges will incur a $13 postage fee.
I need my exchange ASAP! What is my best option?
The quickest way to get the shoes you need is to return your order for a refund, and jump online and place a new order right away.
What if the shoes I've requested for an exchange aren't available?
If your requested exchange is unavailable when your return is processed, we will issue a refund instead.
Need help from a human?
We'd love to help via online chat, email at firstname.lastname@example.org, or phone on 1300 818 849.