How To Make Your Return or Exchange:
Check Our Conditions
Before returning an item, please check to see whether it meets the following conditions:
- Items must be returned within 30 days of purchase.
- Items must be unworn or in their original condition.
- You must provide a copy of your receipt to receive a refund or exchange.
OPTION 1: In-Store (WA only)
- Make sure you have proof of purchase with you.
- Shoes must be returned in new sellable condition with packaging and box intact.
- We do not offer refunds for in-store purchases.
- You have 30 days from the date of purchase to exchange for another style/size or we're happy to issue a credit note that is valid for 12 months.
OPTION 2: Via Post
To place an online return, please follow the steps below:
- Complete the Australia Post Returns Portal below. Alternatively, you can access the Returns Portal here
- Your order number can be found on your confirmation/shipment email.
- A postage label will be sent to your email. You can print this at home, or show the email at your local post office and they can print it for you.
- Please ensure your completed Return Form
and proof of purchase are inside your parcel. You can also download the Return Form here