Bstore Returns
Bstore Returns
Returns Policy
We accept returns for online or in-store purchases within 30 days of the purchase date. To qualify, items must be unworn, in their original condition and returned in their original packaging. For online purchases, please use a parcel bag and avoid attaching the return label directly to the shoebox; a $15 repackaging fee will be charged or deducted from refunds if this guideline is not followed.
To start a return, you must lodge the request through the returns portal below. Please make sure you have your email address and order number ready. To start the return, click the link below and follow the prompts through to completion. You will then receive the return label via email.
Full-Priced Items:
Full-priced items can be returned for a refund, store credit or exchange.
Sale Items :
Items purchased on sale are eligible for exchange or store credit only, cannot be refunded unless faulty and are subject to terms and conditions.
Items purchased on sale are eligible for exchange or store credit only, cannot be refunded unless faulty and are subject to terms and conditions.
Final Sale Items:
Final sale items are not eligible for refund, exchange or credit note, except where required under Australian Consumer Law.
Final sale items are not eligible for refund, exchange or credit note, except where required under Australian Consumer Law.
Special Sale Terms & Conditions: Items purchased during a Special Sale are eligible for exchange or store credit only and cannot be refunded unless faulty and are subject to terms and conditions. Examples of Special Sales: Birthday Sale, Leap Year Flash Sale, Mega Sale Event, Buy 2 or More Pairs & Get 50% Off, End of Season Sale.
What is “Free Returns” Coverage?
When you opt-in for coverage at checkout, your return shipping label is at no extra cost, allowing you to return any item(s)* in your order for FREE. If you decide not to buy return coverage you can still return your eligible items but you will be responsible for the cost of the return shipping label.
Please note that all original shipping fees and the “Free Returns” coverage are non-refundable. These service fees are applied at the time of shipment and are not eligible for reimbursement unless your item is confirmed to be faulty or incorrect upon receipt.
