Bstore Returns

Returns Policy

We accept returns for online purchases within 30 days of the purchase date. To qualify, items must be unworn, in their original condition and returned in their original packaging inside a parcel bag. Please avoid attaching the return label directly to the shoebox; a $15 repackaging fee will be charged or deducted from refunds if this guideline is not followed.

To start a return, customer must lodge the request through the returns portal below. You will need your email address and order number to start the return and follow the prompts through to completion at which time you will receive the return label.

Full-Priced Items:
Full-priced items can be returned for a refund, store credit or exchange.

Sale Items:
Sale items are eligible for store credit or exchange only and are subject to terms and conditions.

Final Sale Items:
Final Sale items cannot be returned, unless faulty. If you believe your Final Sale item to be faulty please contact the Customer Service Team.

Special Sale Terms & Conditions:Items purchased during a Special Sale are eligible for exchange only and cannot be refunded unless faulty and are subject to terms and conditions. Examples of Special Sales: Birthday Sale, Leap Year Flash Sale, Mega Sale Event, Buy 2 or More Pairs & Get 50% Off, End of Season Sale.

What is “Free Returns” Coverage?
When you opt-in for coverage at checkout, your return shipping label is at no extra cost, allowing you to return any item(s)* in your order for FREE. If you decide not to buy return coverage you can still return your eligible items but you will be responsible for the cost of the return shipping label.

Please note that all original shipping fees and the “Free Returns” coverage are non-refundable. These service fees are applied at the time of shipment and are not eligible for reimbursement unless your item is confirmed to be faulty or incorrect upon receipt.

Click HERE to start a return.

Store Credit & Exchange

Pop into your nearest Bstore.
Make sure you have proof of purchase with you.
Shoes must be returned in new sellable condition with packaging and box intact.
We do not offer refunds for in-store purchases.
You have 30 days from the date of purchase to either exchange for another style/size or receive a credit note that is valid for 12 months.

Standard Refund, Store Credit & Exchange

Purchased through a marketplace? (Catch, eBay etc.)

Please follow the below link:

Standard Refund, Store Credit & Exchange

For OzSale customers, you will also need to lodge a return with OzSale. This is due to OzSale's return policy, as we cannot refund an order without a return lodge within the OzSale platform also.