Holiday Return & Exchange Policy for Online Orders

Shopping silly season? We’ve got you. All orders placed between 2 December 2025 and 24 December 2025 are eligible for return or exchange until 31 January 2026, giving you plenty of time to sort out sizing surprises or gift-giving flops.

Please note: All items are still subject to our standard return and exchange policy, including condition requirements and exclusions.

 

RETURN & EXCHANGE POLICY FOR IN-STORE PURCHASES

We will offer a refund or exchange of your purchase provided the following criteria are met:

• Your refund / exchange is occurring within 14 days of the original purchase date.
• You have proof of purchase (original receipt) together with the original payment method. If the original payment method is not available, a credit note, or exchange will be offered instead.
• The items you wish to return / exchange are unworn, unmarked and in a resaleable condition. The original packaging must also be returned in a resaleable condition.
• The item was purchased at full price.
• Discounted items can be returned for a credit or exchange within 14 days of original purchase date.
• Items purchased during a FINAL CLEARANCE promotion are heavily discounted and are not eligible for exchange, return or credit.

Faulty items: If your item is faulty (not normal wear & tear), we reserve the right to send the item to the manufacturer for review and assessment before a refund, repair or replacement is issued.

Credit notes: Credit notes are valid for 3 years from date of issue. Treat your credit note like cash as we cannot recover your credit note details if lost.

 

RETURN & EXCHANGE POLICY FOR ONLINE PURCHASES

We accept returns for all online purchases within 30 days of the purchase date. To qualify, items must be unworn, in their original condition, and returned in their original packaging inside a parcel bag. Please avoid attaching the return label directly to the shoebox; a $15 packaging fee will be deducted from refunds if this guideline is not followed.

If a returned or exchanged item is not in original condition upon its return to our warehouse, we reserve the right to take payment for that item. 

Full-Priced Items:
Full-priced items can be returned for a refund, store credit, or exchange. Returns will incur a $15.19 shipping and handling fee.

Sale Items:
Sale items are eligible for store credit or exchange only.

Final Sale Items:
Final Sale items cannot be returned or exchanged unless faulty.

Final sale items do not qualify for store credit, refund or exchange, and cannot be refunded, exchanged or provided with a store credit for change of mind.

What is “Free Returns” Coverage?

When you opt-in for coverage at checkout, your return shipping label is included, allowing you to return any item(s)* in your order for a refund, exchange or store credit for FREE.
If you decide not to buy return coverage you can still return your items, but you will be responsible for the cost of the return shipping label. *This does not apply for final sale, and special sale items. All returns are subject to the guidelines outlined in our Return Policy.

Please note that all original shipping fees and the “Free Returns” coverage are non-refundable. These service fees are applied at the time of shipment and are not eligible for reimbursement unless your item is confirmed to be faulty or incorrect upon receipt.

FREE RETURNS COVERAGE DOES NOT APPLY FOR FINAL SALE ITEMS.

We accept returns for all online purchases within 30 days of the purchase date. To qualify, items must be unworn, in their original condition, and returned in their original packaging inside a parcel bag. Please avoid attaching the return label directly to the shoebox; a $15 packaging fee will be deducted from refunds if this guideline is not followed.

Online Gift Cards

Online Gift cards are only valid online. Valid for the value indicated or the remaining value. Gift card is non-refundable and cannot be exchanged for cash in part or in full. Only valid until the date listed on the gift card. Bstore will not accept liability for lost, damaged or stolen gift vouchers. Bstore retains the right to reject any voucher that may have been tampered with. Only valid with an authorised issuing signature. To purchase gift cards, click here.

Special Sale Terms and Conditions:

1. Special sales are exclusively valid for online purchases made at https://www.bstore.com.au.
   
   
2. Offers are applicable only to eligible items and cannot be combined with any other promotions, discounts, or offers unless explicitly stated.
   
   
3. All purchases made during a Special Sale are final. No returns or refunds will be accepted unless the item is found to be faulty. Please carefully review your order before completing the purchase.
   
   
4. Items purchased during Special Sales may be exchanged for different sizes, colors, or styles, please reach out to our Customer Service for assistance. Please refer to the sizing guides provided on the website to ensure accurate fit.
   
   
5. Discounts are automatically applied at checkout.
   
   
6. No further reductions will be applied at checkout. Bstore reserves the right to modify, extend, or cancel the Sale at any time without prior notice.
   
   
7. Special Sales are subject to stock availability. Bstore does not guarantee the availability of all items throughout the duration.
   
   
8. Bstore is not liable for any technical malfunctions, website downtime, or errors that may occur during Special Sale periods.
9. Examples of Special Sales include (but are not limited to): Birthday Sale, Leap Year Flash Sale, Mega Sale Event, EOSS Sale, Fitflop Buy 2 or More Pairs & Get %50 off.

For Click & Collect Orders 

Our Click & Collect service lets you shop online and pick up your order from your chosen store- easy, efficient, and no waiting for packages to be delivered.

How Click & Collect Works

• Place your order online and select Click & Collect at checkout

• Choose your preferred store

• You’ll receive a 'Ready for Pick up' email once your order is ready for collection

• Please wait for this email before coming in-store

Collection Timeframes

• Orders are typically ready within 1–3 business days, depending on stock availability

• During sale or peak periods, processing times may be longer

• You’ll be notified as soon as your order is ready to collect

What to Bring

To collect your order, please bring: 

• Your order confirmation email, and

• Government Issued ID

• Pick up will require a signature.

If you'd like to designate someone else to pick up your order, please contact the pick up store to authorise 3rd party collection.

Collection Period

• Orders must be collected within 30 days of receiving the “ready for pickup” notification

• If your order isn’t collected within this time, it may be cancelled and refunded

Changes & Cancellations

• Orders cannot be modified once placed

• If you need to cancel your order before collection, please contact Customer Care as soon as possible

• Once collected, orders are subject to our standard Returns & Exchanges Policy

Returns & Exchanges

• Click & Collect orders follow the same return policy as online orders
  

• Please bring proof of purchase when returning or exchanging in-store

Stock Availability

• Click & Collect is subject to stock availability

• If an item becomes unavailable after your order is placed, we’ll contact you to arrange a refund or alternative

Thank you for visiting our website. By purchasing a product from this website, you agree to the Fine Print below, which among other things, defines the terms of use of this website, along with our refund and exchange policy.

Terms & Conditions – Win a Free Birk with Bstore Newsletter Sign-Up Monthly Giveaway

1. Eligibility
   This giveaway is open to individuals who sign up for the Bstore email newsletter during the relevant entry period.
   Employees of Bstore Pty Ltd and their immediate families are not eligible to enter.
2. Prize
   • One (1) winner will receive a Birkenstock product of their choice, valued at up to $250 AUD RRP (“Birk”).
   • The prize is subject to availability.
   • The prize is not transferable and cannot be exchanged for cash or store credit.
   • Bstore reserves the right to substitute the prize with a similar item of equal or greater value (up to the $250 cap) if the advertised product is unavailable.
3. Winner Selection & Notification
   • One winner will be chosen at random in the first week of every month from eligible entries received during the previous month.
   • The winner will be contacted via the email address provided at the time of sign-up.
   • If the winner cannot be contacted or does not respond within 30 days, the prize will be forfeited and a new winner may be selected at Bstore’s discretion.
4. General Conditions
   • Entry into the giveaway constitutes acceptance of these Terms & Conditions.
   • Bstore reserves the right to amend, suspend, or cancel the giveaway at any time without prior notice.
   • Decisions made by Bstore regarding all aspects of the giveaway are final and no correspondence will be entered into.

 

“Well Loved Birks” Competition

1. Promoter
   The promoter is Bstore Pty Ltd (“Bstore”).
2. Eligibility
   Entry is open to Australian residents aged 18 years or over. Employees of Bstore and their immediate families are not eligible to enter.
3. Competition Period
   The competition opens on 19 January 2026 and closes at 11:59pm AEDT on 26 January 2026. Entries submitted outside this period will not be accepted.
4. How to Enter
   To enter, participants must complete all of the following during the competition period:
• Like the competition post on the Bstore Instagram page
• Share the competition post
• Tag a friend in the comments
• Upload a photo of their own well-worn Birkenstock sandals and tag @bstore

Entrants must have a public Instagram account for their entry to be visible and valid.

5. Judging Criteria
   Entries will be judged at the discretion of Bstore, based on what Bstore deems to be the most loved and well-worn Birkenstocks. The judge’s decision is final and no correspondence will be entered into.
6. Prize
   One (1) winner will receive one (1) brand new pair of Birkenstocks from Bstore, up to the value of $300 AUD. Style, colour and size are subject to availability and will be selected by the winner in consultation with Bstore.
7. Winner Notification
   The winner will be contacted via Instagram Direct Message within 5 business days of the competition closing. If the winner does not respond within 7 days, Bstore reserves the right to select an alternative winner.
8. Content Usage
   By entering, entrants grant Bstore permission to repost, share and use submitted images for promotional and marketing purposes across Bstore’s social media, website and other marketing channels, with credit where reasonably possible.
9. General
• Entries must be the original work of the entrant and must not infringe the rights of any third party.
• Bstore reserves the right to remove any entry deemed inappropriate, offensive, or not in keeping with the spirit of the competition.
• The prize is not transferable, exchangeable or redeemable for cash.
• Bstore reserves the right to amend or cancel the competition if circumstances arise outside its control.
10. Instagram Disclaimer
    This promotion is in no way sponsored, endorsed, administered by or associated with Instagram. By entering, participants release Instagram from any responsibility related to this competition.

 

 

“The Best Things Come in Pairs” Competition

1. Promoter
   The promoter is Bstore Pty Ltd (“Bstore”).
2. Eligibility
   Entry is open to Australian residents aged 18 years or over. Employees of Bstore and their immediate families are not eligible to enter.
3. Competition Period
   The competition opens on 6 February 2026 and closes at 11:59pm AEDT on 15 February 2026. Entries submitted outside this period will not be accepted.
4. How to Enter
   To enter, participants must complete all of the following during the competition period:
• Follow @bstore on Instagram
• Tag their “perfect pair” in the comments of the competition post

Entrants must have a public Instagram account for their entry to be visible and valid.

5. Draw Details
   This is a game of chance. All valid entries received during the competition period will be entered into a random draw. Chance determines the winner.
6. Prize
   One (1) winner will receive two (2) pairs of shoes from Bstore — one (1) pair for the winner and one (1) pair for their tagged “perfect pair”, each up to the value of $300 AUD per pair.
   Styles, colours and sizes are subject to availability and will be selected in consultation with Bstore.
7. Winner Notification
   The winner will be selected and contacted via Instagram Direct Message within 5 business days of the competition closing. If the winner does not respond within 7 days, Bstore reserves the right to redraw the prize.
8. General
• The prize is not transferable, exchangeable or redeemable for cash.
• Bstore reserves the right to verify entries and disqualify any entrant who tampers with the entry process or breaches these Terms & Conditions.
• Bstore reserves the right to amend or cancel the competition if circumstances arise outside its control.
9. Instagram Disclaimer
   This promotion is in no way sponsored, endorsed, administered by or associated with Instagram. By entering, participants release Instagram from any responsibility related to this competition.

 

Bstore Family Members

We love welcoming new people to the Bstore Family. Anyone can become a Bstore Family Member and it is free to join. As a Bstore Family member, you’ll receive exclusive member benefits, including instant entry into our monthly draw to win a free pair of shoes valued at $150, email updates about new arrivals and special offers, and other benefits. To become a Bstore Family Member, simply sign up to the Bstore enewsletter or create an account in store. All Bstore Family members have the option to opt-out of receiving marketing communications by visiting 'Your Account' on the Bstore website or clicking the "unsubscribe" link in any email communications sent to you.

Please Be Nice To Our Site

You are prohibited from posting or transmitting to or from this Site any unlawful, threatening, libellous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material, or any other material that could give rise to any civil or criminal liability under the law.

Acceptance Of Contract Terms

The following are terms of a legal agreement between you and Bstore Pty Ltd trading as Bstore for Birkenstock (hereinafter 'Bstore'). By accessing, browsing and/or using this site (hereinafter 'Site'), you acknowledge that you have read, understood, and agree to be bound by these terms and to comply with all applicable laws and regulations. If you do not agree to these terms, do not use this Site. The material provided on this Site is protected by law, including, but not limited to, Australian Copyright law and international treaties. This Site is controlled and operated by Bstore from its offices within Australia. Bstore makes no representation that materials in this Site are appropriate or available for use in other locations, and access to them from territories where their contents are illegal is explicitly prohibited. Those users who choose to access this Site from other locations do so on their own initiative and are responsible for compliance with applicable local laws.

We use Instant to help us understand how our customers use our site, and use this information to retarget for marketing purposes. You can read more about how Instant uses your Personal Information here: https://www.instant.one/privacy-policy. You can opt-out by contacting help@instant.one

Cancellation Of Orders

Bstore reserves the right to cancel, at any time before delivery and for whatever reason, an Order that it has previously accepted. Bstore may do this for example, but without limitation, where:

(a) Bstore suppliers are unable to supply Goods that they have previously promised to supply;

(b) An event beyond Bstore's control, such as storm, fire, flood, earthquake, terrorism, power failure, war, strike or failure of computer systems, means that Bstore is unable to supply the Goods within a reasonable time;

(c) Goods ordered were subject to an error on the Bstore website or advertising material, for example, in relation to a description, price or image, which was not discovered prior to the Order being accepted;

Disclaimer Of Warranty

The materials on this site are provided 'as is' without warranties of any kind either express or implied. To the fullest extent possible pursuant to the applicable law, Bstore disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or other violation of rights. Bstore does not warrant or make any representations regarding the use, validity, accuracy, or reliability of, or the results of the use of, or otherwise respecting, the materials on this site or any sites linked to this site.

Limitation Of Liability

Under no circumstances, including, but not limited to, negligence, shall Bstore be liable for any direct, indirect, special, incidental or consequential damages, including, but not limited to, loss of data or profit, arising out of the use, or the inability to use, the materials on this site, even if Bstore or a Bstore employee or representative has been advised of the possibility of such damages. If your use of materials from this site results in the need for servicing, repair or correction of equipment or data, you assume any costs thereof.

Terms Of Use Revision

Bstore may at any time revise these Terms of Use by updating this posting. By using this Site, you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current Terms of Use to which you are bound.

Trademarks

The trademarks, servicemarks, and logos (the 'Trademarks') used and displayed on this Site are registered and unregistered Trademarks of Bstore and others. Nothing on this Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on the Site, without the written permission of the Trademark owner. Bstore aggressively enforces its intellectual property rights to the fullest extent of the law. The name of Bstore, the 'Bstore' logo or the term 'Bstore' may not be used in any way, including in advertising or publicity pertaining to distribution of materials on this Site, without prior, written permission. Bstore prohibits use of the 'Bstore' logo as a 'hot' link to any Bstore site unless establishment of such a link is approved in advance by Bstore in writing.

Copyright

The copyright in all material provided on this Site is held by Bstore or by the original creator of the material. Except as stated herein, none of the material may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Bstore or the copyright owner.

Permission is granted exclusively to display the materials on this Site while maintaining a real-time or near real-time connection to the Site, for personal, noncommercial use only, provided you do not modify the materials and that you retain all copyright and other proprietary notices contained in the materials visible at all times. This permission terminates automatically if you breach any of these terms or conditions. Upon termination, you will immediately terminate the connection to this Site and remove whatever materials you may have in your computer's "cache" under the terms and conditions of this agreement.

You also may not, without Bstore's permission, 'mirror' any material contained on this Site on any other server. Any unauthorized use of any material contained on this Site may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

 

SMS Messaging

Bstore

Mobile Message Service Terms and Conditions

Last updated: 12/10/21

The Bstore mobile message service is operated by Bstore Pty Ltd. Your use of the Service constitutes your agreement to these mobile terms and conditions. We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 4 a month. You acknowledge that consent is not a condition for any purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.

For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.

Zip Pay

Zip Pay. Minimum monthly repayments are required. A monthly account fee of $9.95 applies and is subject to change. Pay your closing balance in full by the due date each month and we'll waive the fee. Available to approved applicants only and subject to completion of satisfactory credit assessment. Other charges may be payable. Fees and charges subject to change. T&Cs apply. Credit provided by ZipMoney Payments Pty Ltd (ABN 58 164 440 993), Australian Credit Licence Number 441878.