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Free Unlimited Return

Free express shipping on all orders over $160.

A shipping note is an important document and must be taken with you when you make your delivery.

Shoes must be returned within 30 days of purchase, unworn or in their original condition. Sale can be exchanged/store credit only.

Click here to head to our Returns Portal >

Customer Reviews

Based on 9 reviews
78%
(7)
11%
(1)
11%
(1)
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A
Alexandra Harris (Brisbane, AU)
Unlimited return

I had to return a pair of shoes that were too small. Unfortunately there were personal things that kept me from getting to the shop to return them or take the to the post office for a refund. Eventually I was able to get there, a month or so. I was refunded as I didn’t find anything suitable. No questions asked! The store was very professional, they had all my information and off I went without a problem. I will recommend this company to all my friends.

H
Helen

As described

J
Jill McMurray (Sydney, AU)
I like them, they are comfortable and not narrow.

Look good and feel comfortable

J
Jakob Jones-Tapscott (Toowoomba, AU)
Don't stop doing what you're doing!

Thanks for the unrivalled service! I ordered a pair of shoes they were the wrong size. I spoke to a customer service representative about a return, she handled the conversation perfectly and also had the brains to think to see if they'd actually be getting that shoe in that size again. She then suggested I try a different shoe with the same features that was the correct size. I sent the first set of shoes back ordered the next pair and had received them by the following week early. Thankyou for such a hassle free exchange.

S
Shirley Pearce (Perth, AU)
Sandals

Happy with the sandals 🩴

A
Alister Broughton (Perth, AU)
Unlimited returns

Prompt and stress free

S
S.C. (Perth, AU)

Fantastic shoe at good price.

M
Merran Wallish (Denpasar, ID)
Excellent product and delivery

Excellent product and delivery time

S
Scott Clark (Sydney, AU)
Excellent Service!

I unfortunately ordered the wrong size Birkenstocks & had to return them. The return arrangements were easy to make & I very swiftly received my account credit as requested (2-3 days).
I am happy to report that I have since re-ordered & received my new pair with which I am very pleased.