Postage Information

COVID-19 Delays

Please note, Australia Post has advised there may be delivery delays in their network due to:

  • reduction in air freight capacity and passenger flights (which also carry parcels)
  • a significant increase in parcels volumes, many which require manual sorting
  • hygiene and social distancing requirements in the network (such as social distancing through zoning, dedicated shift start times to reduce cross over of workers)

At Bstore, we move mountains to get your shoes to you as fast as possible!

Once your order is placed, we have our team of warehouse ninjas picking, packing and dispatching at lightning speed!

Have a delivery question? You'll find answers to our most popular delivery questions below. If you have a further question regarding delivery, please email us at or call our Customer Service on 1300 818 849. We’d love to chat!

When will my order be posted?

We know you’re eager to get your new shoes as soon as possible so we hustle to get your order out fast! All our orders are sent with super speedy Australia Post Express. If the shoes you purchase are available at our warehouse, they will be dispatched on the day you order them (orders placed before 4pm EST).

If you order on the weekend or outside of business hours, your shoes will be dispatched on the next business day.

If your shoes are not available at our warehouse, we have to request them from one of our four stores which can add a maximum of 2 days to this process.

When will I get my order?

We pride ourselves on getting your shoes to you fast. All our orders are sent with super speedy Australia Post Air Express. This service typically takes 1 – 3 business days. Unfortunately some rural areas can experience delays, taking 4-7 days to arrive.

How can I track my order?

Once your order has been dispatched, you will receive an email with your tracking information and a link to the postage provider’s site. You can then enter your tracking number to see when your parcel will arrive.

How much is postage?

For all orders over $99, the postage is on us! For orders under $99, we offer a flat rate of $13. All orders are sent with super speedy Australia Post Express. Postage will be automatically calculated when you check out.

Do you ship internationally?

We currently only ship within Australia at this time.

Do you deliver to PO Boxes and/or Parcel Lockers?

Yes we do!

Oops! I accidently entered an incorrect shipping address. What can I do?

If you’ve only just placed your order, please call us immediately so we can update the address before it is dispatched. If some time has passed, chances are that our warehouse ninjas have already packed and shipped your order!

If the order has shipped with Australia Post, please sign up to the MyPost tool and redirect your parcel.

If the order has shipped with another courier, please call us so we can try and retrieve your parcel.

Delivery Conditions

Bstore recommends that you choose a delivery point where someone will be available to take delivery of your parcel. If no-one is available at the time of delivery, your parcel may either be left unattended or taken to an alternate delivery point.

Unavailable Items

At Bstore we make every effort to have the items you want in stock at all times. Should an item you have ordered be out of stock, well will cancel your order and refund you immediately. If one item from a larger order is unavailable, we will simply cancel and refund that item and fulfil the rest of the order.