Frequently Asked Questions

Hey there, have a Bstore question?

You'll find answers to our most popular questions below, from ordering to delivery, accounts and everything else in-between!

Can't find the answer to your question here? Give our Customer Service Team a call on 1300 818 849, we'd love to hear from you.

Customer Service Centre Hours

Monday to Friday - 8:00am to 4:00pm Western Standard Time
Closed - Weekends and WA Public Holidays.

If you are calling outside these hours please leave us a voicemail message with your name and number and we'll call you back as soon as possible.

Prefer to keep it digital?

Shoot us an e-mail at and we will get back to you within one business day!

Looking for our stores?

We have five store locations across Perth - located in Claremont (Stirling Hwy), Perth CBD, Whitford City, Subiaco and Garden City.

To find out about our store locations and trading hours, see our Bstore locations page.