If you cannot find the answer to your question here, send us e-mail at email@example.com and we will send you a reply as soon as we can.
A: We cannot accept orders from outside Australia. If you live outside Australia, please contact the manufacturer of the shoe you wish to buy for your nearest stockist.
A: For your convenience, you may contact us via e-mail: firstname.lastname@example.org Our customer service representatives will look into your request and will provide an e-mail response by the end of the next business day. You may also contact our customer service representatives at our Bstore Service Centre on 1300 818 849 during the following hours (public holidays excluded):
Monday Friday: 8:30am to 5:30pm Western Standard Time
Monday Friday: 10:30am to 7:30pm Eastern Standard Time
Monday Friday: 11:30am to 8:30pm Eastern Daylight SavingTime
A: If your shoes don't fit, or for any other reason you want to return them to us, it's no problem! You have 30 days to send back your shoes to us, and you can choose in return:
For more on returns, see our Exchanges/Returns page.
A: We are committed to protecting your privacy. The information you share helps us provide the best products and service possible. When you become a Bstore customer, we require specific information to fill your order. Some of this information includes name, billing and shipping addresses, phone number, and e-mail address. We handle this information in a secure, confidential manner.
By placing an online order, you give Bstore permission to communicate with you in regards to any important information regarding your order, including the security of your customer information. This communication could be via e-mail, in writing or by phone.
You may receive a message on your computer asking if you will accept cookies. Computer cookies are small bits of data that help us recognise you each time you return to our website. They are stored on your computer's hard drive. They do not damage your data and they cannot be used to access the private information you've given.
After a phone order is processed, all credit card details are destroyed. For information on online transcations, see below. Bstore does not share, sell or trade with third parties your Personal Information gathered online.
Bstore may collect information from you in several different ways on our site, this is to provide an efficient, meaningful, and customized experience and help us make the Site easier for you to use by allowing you to enter information only once, find products and services, alert you to new information, products and services that we offer.
Use of personal information, Communication & Marketing:
When we conduct market research and profiling, we may ask you for your opinions about shoes, fashion, websites and customer service or photos and information to enter our promotions, these may be published in Bstore blogs and social media sites, this information is also used to update you on our latest products, news and special offers (unless you tell us not to – which you can do at any time).
If you have made a purchase from our store we may occasionally update you on our latest products, news and special offers via e-mail, post & telephone. You will also be given the opportunity to receive such communications from us when you become a member of Bstore. All Bstore members have the option to opt-out of receiving marketing communications from us. If you do not wish to continue to receive marketing from us you should opt-out by visiting your Account on the Bstore website. You can access 'Your Account' once you register and login. Or click on the "unsubscribe" link in any email communications sent to you.
Bstore use an independent company to conduct Product Reviews - you may choose to submit a product review, any personally identifiable information that you submit as part of the review can be read or used by other visitors to the Site. We are not responsible for any personally identifiable information that you choose to submit as part of your review. We believe you can post a helpful review without disclosing any personal information. Feefo Reviews are an independent company that rates shopper’s experiences in visiting and shopping at online stores. After placing an order with Bstore, you may receive the opportunity to provide feedback on your experience. This choice is optional and will not affect your order or service from us, whether or not you choose to provide feedback. Your feedback is collected by Feefo, not Bstore if you have any questions regarding the information collected and privacy please contact us.
Disclosure of personal information: We usually collect personal information from you so that we can provide you with the goods you want., we may provide personal information about our customers to third parties outside our company. These third parties usually help us in providing goods and services to you, and include:
Couriers (who we arrange to deliver goods to you on our behalf);
Organisations who carry out credit, fraud and other security checks; and Outsourced service providers.
We may also disclose your personal information to third parties outside Bstore:
Where we have your express permission to do so;
Where it can reasonably be inferred from the circumstances that you consent to the disclosure to the third parties;
At Bstore we try to limit the information we provide to third parties to include only the information they need to help us provide goods and services to you.
We May also enter into contracts with these third parties that require them to meet the privacy standards we set for ourselves in handling your personal information, and use your personal information only for the purposes we gave it to them.
Bstore VIP members are sent a confirmation email and instantly go in our monthly draw to win a free pair of shoes! as a VIP member you also recieve all the latest updates and special offers through our e-newsletter. All Bstore members have the option to opt-out of receiving marketing communications from us. If you do not wish to continue to receive marketing from us you should opt-out by visiting your Account on the Bstore website. You can access 'Your Account' once you register and login. Or click on the "unsubscribe" link in any email communications sent to you.
Q: Why is bstore.com.au so safe?
A: Bstore uses ahas a secure certificate from Geotrust, one of the world's largest providers of SSL certificates. This certificate encrypts the credit card information that you transmit between your computer and Securepay, our online payment gateway. When you make a purchase our website contacts your bank and gets authorisation to charge the amount of your order. This amount is held by your bank in a holding acccount, and is transferred to Bstore only when we dispatch your order. At no point does Bstore come into contact with your full credit card details. For further information about our SSL Certificate, click the image below.
You are prohibited from posting or transmitting to or from this Site any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material, or any other material that could give rise to any civil or criminal liability under the law.
The following are terms of a legal agreement between you and Bstore Pty Ltd trading as Bstore for Birkenstock (hereinafter 'Bstore'). By accessing, browsing and/or using this site (hereinafter 'Site'), you acknowledge that you have read, understood, and agree to be bound by these terms and to comply with all applicable laws and regulations. If you do not agree to these terms, do not use this Site. The material provided on this Site is protected by law, including, but not limited to, Australian Copyright law and international treaties. This Site is controlled and operated by Bstore from its offices within Australia. Bstore makes no representation that materials in this Site are appropriate or available for use in other locations, and access to them from territories where their contents are illegal is explicitly prohibited. Those users who choose to access this Site from other locations do so on their own initiative and are responsible for compliance with applicable local laws.
The materials on this site are provided 'as is' without warranties of any kind either express or implied. To the fullest extent possible pursuant to the applicable law, Bstore disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or other violation of rights. Bstore does not warrant or make any representations regarding the use, validity, accuracy, or reliability of, or the results of the use of, or otherwise respecting, the materials on this site or any sites linked to this site.
Under no circumstances, including, but not limited to, negligence, shall Bstore be liable for any direct, indirect, special, incidental or consequential damages, including, but not limited to, loss of data or profit, arising out of the use, or the inability to use, the materials on this site, even if Bstore or a Bstore employee or representative has been advised of the possibility of such damages. If your use of materials from this site results in the need for servicing, repair or correction of equipment or data, you assume any costs thereof.
Coupons and discount vouchers may not be used to purchase electronic gift (e-gift) vouchers. E-gift vouchers expire 1 year from the delivery date. When redeeming e-gift vouchers, any unused balance will be available for future purchase of merchandise. E-gift vouchers can be redeemed only for merchandise purchased from Bstore. Upon redeeming your e-gift voucher, if your purchase exceeds to amount of the voucher, you will need to pay the difference.
E-gift vouchers cannot be redeemed for cash and are not refundable if lost or stolen. E-gift vouchers can be sent by mail at no charge. E-gift vouchers usually arrive by email within 24 hours. E-gift vouchers are issued by Bstore. Electronic gift vouchers can only be redeemed online. Use of Bstore e-gift vouchers constitutes your acceptance of these terms and conditions.
The trademarks, servicemarks, and logos (the 'Trademarks') used and displayed on this Site are registered and unregistered Trademarks of Bstore and others. Nothing on this Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on the Site, without the written permission of the Trademark owner. Bstore aggressively enforces its intellectual property rights to the fullest extent of the law. The name of Bstore, the 'Bstore' logo or the term 'Bstore' may not be used in any way, including in advertising or publicity pertaining to distribution of materials on this Site, without prior, written permission. Bstore prohibits use of the 'Bstore' logo as a 'hot' link to any Bstore site unless establishment of such a link is approved in advance by Bstore in writing.
The copyright in all material provided on this Site is held by Bstore or by the original creator of the material. Except as stated herein, none of the material may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Bstore or the copyright owner.
Permission is granted exclusively to display the materials on this Site while maintaining a real-time or near real-time connection to the Site, for personal, noncommercial use only, provided you do not modify the materials and that you retain all copyright and other proprietary notices contained in the materials visible at all times. This permission terminates automatically if you breach any of these terms or conditions. Upon termination, you will immediately terminate the connection to this Site and remove whatever materials you may have in your computer's “cache” under the terms and conditions of this agreement.
You also may not, without Bstore's permission, 'mirror' any material contained on this Site on any other server. Any unauthorized use of any material contained on this Site may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.