In order to shop online, there is a great deal of information a business like Bstore needs to fulfil its orders. Customer information such as name, address, email and telephone number is stored securely and dealt with confidentially. Placing an order with Bstore gives us permission to communicate with you via e-mail, telephone or in writing in regard to the order.
Cookies are small parcels of data that enable companies to recognise returning customers on their websites. Cookies are downloaded to your computer’s hard drive, but they do not enable us to access private information or data. We collect information in order to provide an efficient, customised experience that will make life easier for you, so you can quickly find the perfect shoes or boots. We only use this data to make your shopping experience better and we never trade personal information gathered online.
There are times when we have to share information in order to complete your order. In particular, we may need to pass on your address details to courier companies or organisations concerned with fraud, security and credit.
Keeping your financial information secret is critical. If you place a telephone order with Bstore, your credit card details are destroyed once the order is processed. For online orders, Bstore is certified by Geotrust. This means we encrypt the credit card information transmitted from your computer to Securepay, the safe online payment gateway. Every time you buy from Bstore, our website contacts your bank for payment authorisation. The required sum is placed in a holding account operated by your bank, and is transferred to us only when we dispatch your order. Bstore never comes into contact with your credit card details directly.
Like all companies, Bstore is constantly working to find ways to make the shopping experience better for our customers. In order to do this, we conduct market research, profiling and product reviews. We may, for example, ask for your comments on shoes or customer service and then share the information on our blog or on social media. The information you give us may also be used to send you better offers, news and product information. You can opt out of receiving marketing communications from Bstore at any time, even if you are a Bstore VIP member. Just visit your account page on the Bstore website, or click ‘unsubscribe’ on any email we send you.
Feefo is employed by Bstore to conduct product and customer service reviews. You may receive an email requesting feedback on an order after your purchase. Providing feedback is entirely optional and Feefo is an independent company.
So, there it is in plain English. You can trust that your Bstore order will be handled with discretion.